100% PASS QUIZ ITIL - HIGH-QUALITY ITIL-4-FOUNDATION - ITIL 4 FOUNDATION EXAM VALID CRAM MATERIALS

100% Pass Quiz ITIL - High-quality ITIL-4-Foundation - ITIL 4 Foundation Exam Valid Cram Materials

100% Pass Quiz ITIL - High-quality ITIL-4-Foundation - ITIL 4 Foundation Exam Valid Cram Materials

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ITIL 4 Foundation exam covers the key concepts, principles, and practices of the ITIL framework. It provides candidates with an understanding of the ITIL service lifecycle, including service strategy, service design, service transition, service operation, and continual service improvement. It also covers new ITIL 4 concepts such as the service value system, the four dimensions of service management, and the guiding principles of ITIL.

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ITIL-4-Foundation Dumps Questions & Exam ITIL-4-Foundation Reviews

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ITIL 4 Foundation Exam Sample Questions (Q489-Q494):

NEW QUESTION # 489
Which practice provides visibility of the organization's services by capturing and reporting on service performance?

  • A. Service desk
  • B. Service request management
  • C. Service configuration management
  • D. Service level management

Answer: D


NEW QUESTION # 490
Which statement about managing incidents is CORRECT?

  • A. Low impact incidents should be resolved efficiently, making logging unnecessary
  • B. The 'incident management' practice should use a single process regardless of the impact of the incident
  • C. Incidents with the lowest impact should be resolved first
  • D. Low impact incidents should be resolved efficiently so the resource required is reduced

Answer: D


NEW QUESTION # 491
Which statement about the 'incident management' practice is CORRECT?

  • A. It resolves the highest impact incidents first.
  • B. It identifies the cause of major incidents.
  • C. It maintains detailed procedures for diagnosing incidents.
  • D. It authorizes changes to resolve incidents.

Answer: A

Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/


NEW QUESTION # 492
Which ITIL concept describes governance?

  • A. The four dimensions of service management
  • B. The service value chain
  • C. The service value system
  • D. The seven guiding principles

Answer: C


NEW QUESTION # 493
Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

  • A. Defining the improvement plan
  • B. Executing improvement actions
  • C. Performing baseline assessments
  • D. Understanding the business mission

Answer: C


NEW QUESTION # 494
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